1. Assess Your Loved One’s Needs First

Before you begin researching providers, take some time to list out what kind of care is truly needed.
Ask yourself:

• Is it skilled nursing care or non-medical support?

• Do they need help with medication, mobility, or meal preparation?

• Is memory care or companionship a priority?

Knowing what services you’re looking for will narrow your search and ensure the provider aligns with your needs.

2. Check for Proper Licensing and Certification

Always choose a provider that is licensed, insured, and compliant with state regulations. For medical services, make sure their staff includes qualified professionals—RNs, LPNs, or certified home health aides.

Bonus tip: Ask if the agency is Medicare-certified (if that’s relevant for your loved one’s coverage).

3. Ask About Caregiver Screening and Training

The quality of care depends heavily on the people providing it.
Look for agencies that:

• Run thorough background checks

• Require experience or formal training

• Offer ongoing education for their caregivers
  It’s your right to know who will be entering your loved one’s home.

4. Understand the Care Plan Process

A good provider doesn’t offer a one-size-fits-all solution. They should conduct a home visit and build a customized care plan tailored to your loved one’s health, routine, and personality.

Ask how often care plans are reviewed or adjusted as needs change.

5. Look for Transparent Communication

Great home care agencies keep you in the loop. You should expect regular updates, a point of contact for questions, and clear policies for emergencies or schedule changes.

If you’re left guessing or chasing answers during the inquiry process, that’s a red flag.

6. Check Reviews and Ask for References

Online reviews are helpful, but personal recommendations are even better.
Ask the agency for client references or testimonials from families they’ve served. A reputable provider will be proud to share them.

7. Trust Your Gut Feeling

Finally, listen to your instincts. Did the agency make you feel heard and supported during your first conversation? Were they empathetic, or did they feel rushed and transactional? Choosing a provider is both a logical and emotional decision—and your gut can often spot what a checklist won’t.